FAQ | AA Transportation

Policies can vary by vehicle category, trip type, and availability. For the fastest quote, share your date, pickup time, pickup location, destination(s), and whether you want a driver.

Booking & Availability

How do I book a vehicle?

Book by calling or messaging with:

Pickup date & time
Pickup location
Destination(s) / route
Vehicle preference (if any)
With driver or self-drive (if available)

Practical tip: Send complete details in one message — it speeds up confirmation and reduces back-and-forth.

How early should I book?

Recommended lead time:

Weekdays: 24–48 hours
Weekends: 2–4 days
Peak dates/events: 5–10 days

Same-day bookings are possible if availability allows.

Can I reserve a specific vehicle?

We aim to provide the exact vehicle you request. If a last-minute issue occurs (maintenance or delay), we’ll offer a comparable alternative with your approval.

Do you offer hourly, daily, and monthly rentals?

Yes, subject to availability:

Hourly / Half-day: city errands, meetings, pickups
Daily: full-day use, trips, family plans
Monthly: corporate and long-term requirements

Pricing & Payments

How is pricing calculated?

Pricing depends on:

Vehicle category
Duration (hourly/daily/monthly)
Driver included or self-drive
Distance/route (especially outstation)
Season demand and availability

The final quote is shared before confirmation.

Do you require a security deposit?

A refundable security deposit may apply for self-drive, depending on vehicle category and booking profile. Deposit amount and refund timeline are confirmed before you finalize.

Refund: processed after inspection and settlement of any tolls/fines/damages (if applicable).

What payment methods do you accept?

Payment options may include:

Cash
Bank transfer
Online payment (where applicable)

If you need a receipt/invoice, request it at booking time.

Are fuel, tolls, and parking included?

Inclusion depends on your package:

Fuel: may be included in driver packages or billed separately
Tolls/Parking: typically paid by the customer unless stated otherwise

Your quote will clearly state what’s included.

Requirements & Documents

What documents are required for self-drive?

Typical requirements:

Valid CNIC (or Passport for foreigners)
Valid driving license
Additional verification may be requested based on vehicle category

Exact requirements are confirmed during booking.

Do you offer rentals with a driver?

Yes. Driver service is recommended for:

Airport transfers
Corporate movement
Outstation travel
Events and family trips

Driver charges (if any) are shared before confirmation.

Can someone else drive the car?

For self-drive rentals, the driver must be verified at booking time. If you need a second driver, share their documents before handover.

Is there an age requirement for self-drive?

Age and license validity requirements may apply depending on vehicle category. Share your details and we’ll confirm eligibility immediately.

Pickup, Delivery & Timing

Do you provide pickup and drop-off?

Yes, pickup/drop-off can be arranged in Karachi depending on booking type and location. Any delivery charges are disclosed before confirmation.

What happens if I return the vehicle late?

Late returns may be charged depending on delay and scheduling impact. If you expect a delay, inform us early to avoid unnecessary issues.

Can I extend my rental?

Yes, subject to availability. Contact us before your end time so we can confirm the extension and revised charges.

Do you offer airport transfers?

Yes. For airport pickups, share:

Flight number
Arrival time
Passengers and luggage details

We’ll recommend the correct vehicle size.

Outstation, Route & Usage Rules

Do you allow outstation trips?

Yes, outstation travel is available on request. Charges depend on route, number of days, and vehicle category. You will receive a clear quote before confirmation.

Are there restricted areas or prohibited usage?

The vehicle must not be used for:

Illegal activity or prohibited items
Racing, drifting, or reckless driving
Overloading beyond seating capacity
Subleasing or handing over to an unverified driver

Violations may result in immediate termination of the rental.

Can I take the vehicle outside Karachi without informing you?

No. Outstation terms differ from city rentals. Inform us before travel so we can confirm coverage, route terms, and pricing.

Can I change my route after booking?

Minor city route changes are usually fine. Long-distance or major changes can affect pricing and availability. Inform us as soon as possible so we can confirm.

Accidents, Breakdown & Support

What should I do in case of an accident?

First ensure safety. Then:

Call us immediately
Take clear photos/videos (vehicles, plates, damage, surroundings)
Follow legal requirements where applicable

Liability depends on circumstances and rental terms shared at booking.

What if the vehicle breaks down?

Contact us immediately. We will guide you and arrange support. Replacement depends on availability and the nature of the issue.

Do you provide 24/7 support?

Support availability can vary by time and trip type. For urgent issues, contact the official number and share your booking details.

What about traffic fines or challans?

Any traffic violations or fines during the rental period are the responsibility of the renter/driver. These may be settled during final closing if applicable.

Cancellation, Changes & Refunds

Can I cancel my booking?

Yes. Cancellation terms depend on timing, vehicle category, and peak-date reservations. Inform us early to minimize or avoid cancellation charges.

Can I change my booking time after confirming?

Yes, subject to availability. If your revised timing conflicts with another booking, we’ll propose the closest workable alternative.

How long does deposit refund take?

Refund is processed after vehicle inspection and settlement (tolls/fines/damages if any). Expected timeline is confirmed at booking based on payment method.

If I return early, do I get a refund?

Early returns don’t always reduce charges because the vehicle was reserved for your booking window. For long rentals, we may review on a case-by-case basis.

Raahi — Women’s Car Service

Raahi is a women-focused service concept designed for comfortable, respectful rides. Availability depends on time and route.

What is Raahi?

Raahi is AA Transportation’s women-focused car service concept. Share pickup, destination, and timing to check availability.

Is Raahi available everywhere in Karachi?

Coverage depends on scheduling and route. If your area is outside the current service zone, we may offer an alternative pickup point or time window.

How do I book Raahi?

Call or message with:

Pickup location
Destination
Date & time
Passengers

Can I pre-schedule rides?

Yes. Pre-scheduling is recommended for office timings, airport runs, and recurring routes.

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